Legal · Document
Terms and Conditions
Important Notice To All Customers
These Terms & Conditions apply to all services provided by C&C Leak Detection Ltd.
By confirming your booking, you agree to these terms.
A confirmation message/email will be issued after booking. A 60 - minute grace period applies for free cancellation. After this period, the cancellation policy below applies.
1. Our Services
We provide:
- Non-invasive leak detection
- Heating and water system diagnostics
- Trace investigations
- Insurance reporting
All services are diagnostic and strictly non-invasive only.
2. Professional Scope
We do not carry out:
- Invasive works (lifting floors, opening walls, etc.)
- Repairs or reinstatement
- Structural or roof leak detection
- Building works of any kind
3. Nature of Service
- Leak detection is not guaranteed to locate all leaks
- Results may be inconclusive
All visits are chargeable, provided services are delivered with reasonable care and skill.
4. Repairs & Invasive Works
- We do not carry out repairs or invasive works
- Any exposure or repair must be arranged separately
All such works are carried out at the customer's own discretion and risk.
5. Access & Customer Responsibility
Customer must provide:
- Full and safe access
- Access to systems and pipework
- Required permissions
Failure may result in a chargeable aborted visit.
6. Preparation Requirements
Customer agrees:
- Heating ON (unless advised)
- Underfloor heating OFF
- Accurate information provided
7. Appointment Terms
- Full-day booking slots
- Arrival times are estimates
- Up to 6 hours on-site
No refunds for unused time.
16. Pre-Visit Checklist
Customer confirms:
- Access available
- Systems prepared
- Info accurate
Failure may result in chargeable failed visit.
8. Pricing
- Prices are fixed per appointment
- Based on information provided at booking
Domestic Clients
Pricing is based on:
- Property type
- Size
- System complexity
If information is incorrect, pricing may be reviewed and adjusted with agreement.
Commercial Clients
Pricing depends on:
- Site size
- System complexity
- Access and H&S requirements
Due to safety requirements, a minimum of two engineers may attend commercial properties, which may affect pricing.
Additional Costs
May include:
- Extended investigation
- Parking/travel
- Follow-up visits
- Specialist methods
- Tracing Gas Testing is not included as standard an additional charge applies, subject to customer approval.
13. Payment Terms
- Due on completion
- Reports released after payment
14. Report Withholding
Reports remain our property until paid in full.
15. Payment Disputes
- Customer must contact us before disputes
- We may recover costs for unjustified chargebacks
9. Cancellation Policy
- 60-minute free cancellation from time of booking.
- Up to 48 hours of appointment time → 50% of survey fee will apply.
- Less than 24 hours of appointment time → 100% of full fee will apply.
- No access → full fee will apply.
(All charges reflect reasonable business loss/we will do our utmost to fulfil your appointment with another - if we can only admin fee of £60 will apply)
22. Failed Visits
No access / unsafe / unprepared: Visit is chargeable
10. Evidence & Attendance
We may record:
- Attendance times
- Engineer notes
Attendance constitutes service delivery.
11. Photographic Evidence
Photos/videos may be taken for:
- Reporting
- Evidence
Consent is given upon booking.
12. Reports
- Based on findings at time of visit
- Not a guarantee of future condition
17. Acceptance of Terms
Agreement is formed by:
- Booking
- Confirmation
- Payment
- Allowing attendance
18. Liability
Limited to amount paid, where permitted by law.
19. Events Outside Control
We are not liable for delays due to:
- Weather
- Traffic
- Illness
20. Data Protection
We comply with:
- UK GDPR
- Data Protection Act 2018
21. Commercial Clients/Health and Safety
- Clients must comply with Health and Safety at Work etc. Act 1974
We may refuse unsafe work.
23. Third-Party Contractors & Associated Businesses
Where repairs or invasive works are required:
We may provide details of third-party contractors, including:
- NC Gas Services
- Chambers Plumbing & Heating
These are separate businesses and C & C is not liable for their work, pricing, scheduling or damage. The above businesses have shared ownership and directors.
Customer is not required to use them.
24. Customer Responsibility
Customer must:
- Choose contractor
- Agree terms
- Verify qualifications
Important Operational Separation
C&C Leak Detection Ltd does not:
- Quote for repair works
- Instruct or manage contractors
- Invoice for third-party works
All works are contracted directly by the customer